
Costs and pricing
Part of How to record ecommerce conversion budget inputs
Seven conversion pricing structures measured on identical meters and whole-life cost
Compare conversion pricing structures by identical meters, included work, customer-state exposure, VAT fields and whole-life buyer cost clearly.
This comparison uses one England merchant case and measures seven conversion pricing structures on identical meters and whole-life buyer cost. Research date: 6 September 2026.
Method: compare the same product-page and checkout investigation through each structure, using published seller prices where they exist and labelled typical ranges where they do not. Inclusions: meter, period, scope, evidence, change, tax and exit. Exclusions: prevalence and predicted results.
What to take away
- The seven structures are measured on identical meters and whole-life buyer cost, are non-ranked and name no winner.
- Pricing structures allocate commercial exposure and do not predict value, so no structure wins on the common case.
- Use one volume record across all structures and mark exposure unknown if a supplier meter cannot be reconciled.
- Add buyer labour, assurance, integration and support to the supplier charge before comparing. Incident, migration and exit costs join them.
- Outcome-linked pricing needs a named payable event and a counterfactual showing causal incrementality.
- Run sensitivity on quantity, term and internal labour one field at a time without altering tax assumptions.
Define the common case
The buyer needs page and claim review, authorised research, and design and development. Controlled allocation, journey analytics and privacy assessment follow. Accessibility evaluation, safety review and payment reconciliation sit alongside quality assurance, monitoring and rollback.
Order state record
- Placed
- Authorised
- Captured
- Fulfilled
- Retained
- Cancelled
- Returned
- Refunded
The government's online-selling guidance supports the common customer journey around price, payment obligation, correction and confirmation. The comparison does not assume an order equals cash or retained contribution.
Use one volume record across all structures. State eligible customer journeys, period, timezone, bots and staff. Add duplicates, rejected tracking, late refunds and disputed orders.
If a supplier meter cannot be reconciled to that record, mark its exposure unknown. Do not convert visitors into sessions or experiments into variants through an assumed ratio.
Side-by-side comparison:
Meter
- Fixed or project
- Accepted deliverable
- Retained service
- Contracted period
- Seat or user
- Entitled identity
- Sessions, events or visitors
- Counted session, event or visitor
- Test or experiment
- Billed test
- Outcome-linked
- Payable event
- Pass-through
- Third-party charge
Unit
- Fixed or project
- Project or build
- Retained service
- Month
- Seat or user
- Seat a month
- Sessions, events or visitors
- Session, event or visitor
- Test or experiment
- Test or tested visitor
- Outcome-linked
- Order or commission
- Pass-through
- Media spend or participant hour
Price
- Fixed or project
- Shopify Plus from $2,300 a month plus build typically £4,000 to £15,000
- Retained service
- Hotjar from about £30 a month; VWO Testing about $250 a month
- Seat or user
- Semrush Pro $139.95; Guru $249.95; Business $499.95 a month; Adobe on request
- Sessions, events or visitors
- GA4 free; GA 360 about $150,000 a year; Convert.com from about $99 a month
- Test or experiment
- Optimizely and AB Tasty typically from £30,000 a year
- Outcome-linked
- Affiliate commission typically 5% to 20% of order value; network typically about 30% of publisher commission
- Pass-through
- Media at cost plus management fee typically 10% to 20% or flat retainer; Prolific about £9 an hour plus platform fee
Whole-life cost
- Fixed or project
- Add internal labour, assurance, integration and any exit
- Retained service
- Add analyst time, integration, renewal and exit
- Seat or user
- Add analyst time, assurance, integration and access changes
- Sessions, events or visitors
- Add analyst time, privacy review, implementation and audit
- Test or experiment
- Add experiment labour, assurance, integration and aborted exposure
- Outcome-linked
- Add tracking, counterfactual analysis and dispute handling
- Pass-through
- Add reconciliation, approvals, credit and subcontractor handling
Compare seven structures
Each structure below is anchored to a real tool, seller or network, with its published meter and price where one exists.
Seven pricing structures
Fixed or project
- Unit
- Accepted deliverable
- Define
- Scope and acceptance
- Watch
- Excluded monitoring
Retained service
- Unit
- Contracted period
- Define
- Capacity and renewal
- Watch
- Assumed availability
Seat or user
- Unit
- Entitled identity
- Define
- Roles and audit
- Watch
- Seat as volume
Fixed or project: Shopify Plus builds. The unit is an accepted deliverable. Shopify Plus is listed at $2,300 a month on a three-year term and $2,500 a month rolling, before any build work.
Fixed-scope audits and theme builds are typically quoted at £4,000 to £15,000 in England. Agencies such as Brainlabs, Croud and Speero quote this work on scope. Record evidence, dependencies, revisions, change control and acceptance. A low headline sum may exclude ongoing monitoring or correction.
Retained service: VWO and Hotjar. The unit is a contracted period with specified work and support. Hotjar's free plan carries a daily session cap, and its paid plans start at about £30 a month.
VWO Testing plans run at typically about $250 a month, rising with monthly tested visitors. Define included capacity, pause, rollover and response, plus renewal and termination, rather than assuming availability.
Seat or user: Semrush and Adobe Analytics. The meter is an entitled identity. Semrush lists Pro at $139.95 a month, Guru at $249.95 and Business at $499.95 on monthly billing.
Annual billing costs less. Adobe Analytics is quoted per user and on request. State role types, inactive accounts, service users, access changes and audit method. Do not treat a seat as customer volume.
Sessions, events or visitors: Google Analytics 4 and Convert. Define the counted object, identity, bot handling and duplicates. Add late arrivals, rejected collection and timezone.
GA4 standard is free. GA 360 is reported at about $150,000 a year and is quoted on request. Convert.com lists plans from about $99 a month, scaled by tested visitors. The ICO's storage and access guidance remains a separate device-operation boundary; billing mechanics do not provide permission.
Test or experiment: Optimizely and AB Tasty. Define what opens and closes one billed test, plus variants, reruns and aborted exposure.
Optimizely Web Experimentation and AB Tasty quote enterprise contracts by tested visitors, typically from £30,000 a year. A vendor's test unit does not establish statistical validity.
Outcome-linked: Awin, CJ Affiliate and Impact.com. Name the payable event and the counterfactual needed to show causal incrementality.
Affiliate commissions are typically 5% to 20% of order value, and networks such as Awin typically take around 30% of the publisher commission. Raw order growth, platform attribution or a conversion-rate change is not sufficient.
HM Treasury's impact-evaluation guidance explains why monitored change and attribution are distinct.
Pass-through: Google Ads media and Prolific participant rewards. Identify the third-party charge, invoice, currency and mark-up, plus approval and credit.
Media is passed through at cost, with agency management fees typically 10% to 20% of spend or a flat retainer. Prolific participant rewards are typically set at about £9 an hour, with a platform fee added. Keep media, payment, research participant and subcontractor expenditure separate.
For each mechanism, identify who can inspect the meter, dispute a record and correct an invoice. Capture what happens when a test stops early, a customer refuses optional tracking, an order is refunded or the service crosses a stated limit.
Pricing exposure should follow the contract definition, while measurement keeps its own analytical definition.
Bottom line
The comparison is non-ranked and names no winner. Pricing structures allocate commercial exposure and do not predict value.
- Choose fixed or project when scope is known and change is rare.
- Choose retained service for continuous testing and support.
- Choose seat or user when named identities need tool access.
- Choose sessions, events or visitors when analytics volume is the main meter.
- Choose test or experiment when high tested-visitor volume justifies enterprise contracts.
- Choose outcome-linked when a payable event and counterfactual can be defined.
- Choose pass-through when media or participant rewards are bought at cost.
Normalise money and risk
For every structure record currency, VAT status, unit, quantity and billing period. Add term, eligibility, limits and overage, then refund, credit, promotion and evidence date.
Normalise money and risk
- Record currency, VAT status, unit and quantity
- Add buyer labour, assurance, integration and support
- Price privacy, security and payment work independently
- Run sensitivity on quantity, term and labour
- Keep commercial, accounting and operational records separate
UK VAT is charged at 20% on standard-rated services, and registration is required above the £90,000 threshold. HMRC's VAT records guidance supplies the record boundary, not tax advice.
Add buyer labour, assurance, integration and support to the supplier charge. Incident, migration and exit costs join them. Price consumer, accessibility, product-safety and privacy work separately. Security and payment work carry their own cost. A model that looks cheaper only because it omits required work is not comparable.
The ranges below are typical 2026 England merchant planning figures, not published price lists. They combine seller list prices where available with labelled estimates for buyer-side work and internal labour. Typical 2026 whole-life ranges for an England merchant on 500,000 eligible sessions a year:
Worked fixed-scope build over 12 months: £4,000 to £15,000 implementation, £8,000 to £25,000 analyst time and £2,000 to £8,000 assurance give a typical whole-life total of £14,000 to £48,000 in year one. Add £5,000 to £20,000 for any migration or exit.
Run sensitivity on quantity, term and internal labour one field at a time. Do not alter a tax assumption to make a route look favourable. Procurement records the commercial comparison; finance records the approved accounting view; the decision owner records whether operational exposure is acceptable.
The decision record can admit structures to negotiation, retain the current route or hold. Buyer weights, acceptance limits and service thresholds remain blank until approved with evidence.
Before you act
- Define the counted unit, identity, bot handling and timezone.
- Record currency, VAT status, unit, quantity, term and limits.
- Identify who can inspect the meter and dispute a record.
- Capture early stop, refused tracking, refund and limit breach.
- Add buyer labour, assurance, integration, support and exit costs.
- Keep the commercial, accounting and operational decision records separate.
Common questions
What does the article say about the relationship between pricing structures and value?
It measures seven structures on identical meters and whole-life cost, so price alone does not show value. A low headline sum may exclude ongoing monitoring or correction.
How should a buyer handle a supplier meter that cannot be reconciled?
Use one volume record across all structures. If a supplier meter cannot be reconciled to that record, mark its exposure unknown.
What must an outcome-linked structure name before it is payable?
It must name the payable event and the counterfactual needed to show causal incrementality. Raw order growth, platform attribution or a conversion-rate change is not sufficient.



